Bissonette Program Manager

ANNUAL SALARY: $55,687

Position Summary

The Program Manager is responsible for the successful transition of residents from arrival to the house to the next phase of living arrangements.  The Program Manager provides professional and empowering services to residents, employees and other community and governmental agencies; promoting the programming offered by the agency.  The Program Manager must be able to navigate the daily operations of the residence as well as serve as an active liaison for residents, employers, teachers, criminal justice agencies, mentors, human service providers and residential staff as well as possess a demonstrated ability to network with outside agencies to meet participants’ needs and promote opportunities provided by the community and Peaceprints of WNY.

Essential Functions

• House Maintenance:
  • Monitor food preparation, ensuring that meals are properly prepared in accordance with established standards.
  • Supervise day-to-day maintenance, as required.Secure approval from the Executive Director for repairs or purchases.
  • Train and assure fire drills are run on each shift on a quarterly basis.
  • Provides for a clean, safe living environment.
  • Implement in-house programs.
  • Develop weekly staffing schedule, monitor staffing patterns.
  • Interview, hire and provide training to incoming hires.
• Client Needs:
  • Networks, establishes and maintains relationships with community service agencies, volunteers engaged in tutoring/mentoring and restorative justice projects as well as stakeholders in education, training and employment.
  • Oversees the application, admission and enrollment process.
  • Maintains a referral network for support services and identifies new contacts and resources in response to residents’ needs.
  • Ensure that the residents complete daily reentry routines, participate in activities and community programs.
  • Assists in teaching daily living skills and provides ongoing assessment and feedback to residents
  • Review medical needs of residents; coordinate medication protocols.
• Record Keeping:
  • Maintains accurate and confidential resident records according to internal classifications and consistent with all applicable state and federal statutes
  • Maintain accurate census records and data.
  • Maintain confidentiality and safeguard all information in accordance with all policies and regulations.
  • Communicate and interface with various groups and individuals (i.e. supervisor, subordinates, other agencies, Parole, neighbors, residents, families of residents, etc.)
  • Manage individual records and ensure that documentation by staff is correct and meets guidelines.
• Additional Duties:
  • Attend scheduled meetings.
  • Inspire others to learn and grow. Provide frequent and regular coaching to build skills and create best practices to achieve goals.
  • Participate in fundraising and community outreach programs, involving residents as appropriate.

Education and Experience

• Minimum Bachelor’s degree in Human Service, Criminal Justice or other related field. Master’s Degree preferred.
• Minimum of 2 years’ experience in education, social, or human services. Computer proficiency required.

Knowledge, Skills and Abilities

• Communication Skills
  • Ability to read, analyze, and interpret common educational journals, financial reports, and business documents. Ability to effectively convey information to diverse audiences and to adjust communication style accordingly. Actively listens to the content and processes of communication so that collaboration can occur. Ability to respond to common inquiries or complaints from potential and current residents, members of the community, and staff.
• Strategic Planning
  • Ability to apply common sense understanding to effectively carry out written or oral instructions in an expedient manner.Capable of recognizing critical events or needs and adjusting deadlines accordingly.Ability to deal with and analyze problems involving several concrete variables in and aside from standard situations.Promotes the attitudes, conditions and environments that yield increased quality and content of individual and team performance.
• Leadership Skills
  • Facilitates the development of skills and abilities of others.Actively contributes to discussions.Maintains a dynamic and pro-active approach in guiding others toward organizational and program objectives.Acknowledges accomplishments of individuals and teams.Solicits and generates creative solutions.Models professional standards or behavior, including confidentiality and respect for the time of others.
• Adaptability
  • Capable of effectively adjusting and coping with change and uncertainty in new situations and environments.Maintains accuracy and focus on detail in difficult situations.Ability to manage multiple tasks and modify objectives as needed.Seeks constructive feedback and is open to coaching and criticism without being defensive. Able to work flexible hours to meet program needs.
• Supervisory Skills
  • Directly or indirectly supervises other staff as well as residents during all phases of agency activities.

Physical Requirements

APPLY BELOW